Welcome to WorkWell
WorkWell Physical Medicine and WorkWell Physicians PC (“WorkWell”) provide services through different trademarks, service marks, words, logos, icons, and website designs (“Services”). Included in these Services are WorkWell occupational health clinics, Reli and the Reli Edge Network. These services fulfill an overarching WorkWell promise of quality, commitment and innovation.
For over 35 years, WorkWell has defined the standard for care in occupational health, earning the respect and trust of industry leaders. Our Providers are current with state and federal updates, and adhere to regulatory guidelines, including Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT). We work directly with employers and TPA’s to keep businesses running and employees safe and healthy on the job, offering customized and cost-effective tools to each of our partners according to their needs.
The WorkWell focus remains in lock step with each of our partner companies, large and small. We offer a wide range of testing -- from pre-employment screenings, physicals, OSHA / respiratory testing, drug & alcohol screening, to blood work and vaccinations. We customize our services to provide the highest quality solutions for each employer’s needs. We accommodate same or next day appointments and facilitate the entire recovery process for work-related injuries with a greater efficiency than most primary care or urgent care facilities.
WorkWell’s legacy and distinctive approach to occupational healthcare is the driving force behind Reli, the first and only Patient Recovery Process Partner. Reli’s suite of services aim to redefine the standards for workers compensation patient recovery process throughout the country.
The Reli Edge Network is the medical provider certification process that Reli has created to ensure the best and most qualified workers compensation specialists are ready to provide prioritized care for Reli partners. WorkWell is part of the Reli Edge Network.
Updating These Terms
We may change our Services and Policies, and we may need to make changes to these Terms so that they accurately reflect our Services and policies. Unless otherwise required by law, we will notify you (for example, through our Services) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms.
Revised: August 24, 2020
Effective Date: August 24, 2020
We refer to the above websites and all related websites as “sites” and to each of them as a “site.” When we refer to “we,” “us,” or “our,” we mean WorkWell, or the specific division, subsidiary, or affiliate that operates a site, provides its content, or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing the site. If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.
What information we collect
How we use your information
When and with whom we share your information
How to restrict cookies
Third party advertising and analytics
How long we retain your information
COPPA compliance and security
What information we collect
We acquire Personal Information when you voluntarily request products, services, or information from us. We may use Personal Information for the following purposes:
Verifying your identity so that we can be sure that all of our communications with you are secure and confidential.
Responding to inquiries or requests from you.
Except in connection with the sale, transfer, merger, consolidation or other transaction involving all or part of our company, we will not sell, license or otherwise transfer any rights to your Personal Information to any third party unless expressly authorized by you.
WorkWell will not knowingly collect personally-identifiable information from minors under the age of thirteen (13) without their parents’ consent.
We acquire information received through third-party platforms:
You may access our sites through third-party platforms, such as Facebook. If you use our sites on or through a third-party platform, including via any mobile and/or other Internet connected devices (“Wireless Devices”), or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms. You should review such privacy policies, terms and other agreements.
We acquire a collection of technical information and usage information:
When you access WorkWell's sites, we automatically collect certain information. This information may include without limitation: (a) technical information about your computer or Wireless Device, such as your IP address, geolocation information, device type, operating system type and version, unique device ID, browser, browser language, domain and other systems information or platform types (collectively “Technical Information”); and (b) usage statistics about your interaction with WorkWell’s sites, including pages accessed, referring website address(es) time spent on pages, pages visited, search queries, click data, date and time and other information regarding your use of WorkWell’s sites (collectively “Usage Information”).
This Technical Information and Usage Information, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including: (i) cookies, which are small pieces of code that websites send to your computer or Wireless Device to uniquely identify your browser or mobile device or to store information in your browser setting;
How we use your information
We may use information about you for a number of purposes, including:
1. Providing, improving and developing our services
Providing WorkWell's Services, including completing the transaction for which the personal information was collected.
2. Communicating with you about our services
Responding to questions or concerns; and Sending you information we think you may find useful or which you have requested from us about our Services.
3. Protecting our services and maintaining a trusted environment
Enforcing our Terms of Service or other applicable agreements or policies; Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process; Fulfilling any other purpose disclosed to you in connection with our Services; and Contacting you to resolve disputes and provide assistance with our Services.
4. Other uses
For any other purpose disclosed to you in connection with our Services from time to time.
When and with whom do we share your information
1. We do not sell your information
We do not sell your personal information to third parties.
2. When and how we may share/disclose your information with third parties
3. Corporate transactions
4. Disclosure of information for legal purposes
WorkWell may disclose all or part of your personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with WorkWell, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our sites, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures. WorkWell may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims, and for administrative and other purposes that we deem necessary to maintain, service and improve our Services.
5. Analytics and data enrichment services
We use third-party analytics such as Google Analytics to help understand your usage of our sites and to improve our Services.
6. Aggregated, anonymized or de-identified information
We may disclose or use aggregated, anonymized or de-identified information for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual. Although such information may be derived from your personal information, it can no longer directly or indirectly reveal your identity.
Like many online platforms, WorkWell and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable WorkWell to understand how users interact with the sites and Services. WorkWell and its analytics vendors may tie the information gathered by these means to the identity of users.
Cookies are small text files placed on a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about user activities. WorkWell uses both session cookies and persistent cookies.
Session cookies are used to identify a particular visit to WorkWell’s sites and collect information about your interaction with the sites. These cookies expire after a short time or when the user closes their web browser after using the sites. WorkWell uses these cookies to identify a user during a single browsing session, such as when you log into the sites. This helps WorkWell improve the sites and Services as well as improve the users’ browsing experience.
A persistent cookie will remain on a user’s device for a set period of time specified in the cookie. WorkWell uses these cookies to identify and recognize a specific user over a longer period of time. They allow WorkWell to: analyze the usage of the sites (e.g. what links users click on) in order to improve our offering; test different versions of the sites to see which particular features or content users prefer to optimize the sites; provide a more personalized experience to users with more relevant content and course recommendations; and allow users to more easily log in to use the sites and Services.
How to restrict cookies
You can adjust the settings in your browser in order to restrict or block cookies that are set by the sites (or any other website on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers.
Third-party advertising and analytics
We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. WorkWell is not responsible for how these third-party websites may use information collected from or about you.
How long we retain your information
We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy.
Marketing and promotional information
You may opt-out of receiving marketing and promotional messages from WorkWell, if those messages are powered by WorkWell, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications relevant to your use of our Services.
Children’s Online Privacy Protection Act (COPPA) compliance and related information
The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the sites.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you both at our own premises and with the assistance of third-party service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly using the information provided under Contact Us.
The California Consumer Privacy Act (“CCPA”) permits residents of California to have the following additional rights. For more information, or if you have questions, you can contact us using the information provided under Contact Us. For your protection, WorkWell is required to collect certain information from you to verify your identity before we respond to any request submitted by you. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by WorkWell for its files.
1. California residents have the right to request WorkWell disclose what information it collects, uses and discloses
California residents have the right to request that WorkWell disclose what personal information WorkWell collects, uses and discloses about them. The general categories of personal information WorkWell collects about California residents are listed above under What information we collect. If you are a California resident and would like to request the specific personal information that WorkWell collects, uses and discloses about you, please send this request to WorkWell using the information provided under Contact Us.
2. California residents have the right to request the deletion of their personal information maintained by WorkWell
California residents have the right to request that WorkWell delete the personal information WorkWell maintains about them. WorkWell will make every effort to comply with California residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted. If you are a California resident and would like to request the deletion of your personal information, please send this request to WorkWell using the information provided under Contact Us.
3. California residents have the right to non-discrimination for the exercise of their privacy rights under the CCPA.
4. California residents can designate an authorized agent to make a request under the CCPA on their behalf
At WorkWell, we are proud of our ability to serve the industry so efficiently while protecting the rights and privacy of the patients we serve. We likewise value the right for patient privacy and recognize the necessity to meet the requirements of HIPAA. As such, we have developed technology and processes with these parameters in mind.
Attention: Privacy Officer
112 Third Avenue Carnegie, PA 15106